Return Policy

Louis and Phoebe exists for one purpose: to enrich the lives of pet owners.
We make every effort to ensure that we have the best quality products in our range from New Zealand and overseas.

This policy has been established to give you the comfort of knowing that, if any product you purchase online from Louis and Phoebe and a product is found to be defective, or it does not meet your expectations, Louis and Phoebe will happily repair or replace the product or offer you a refund or credit. This Policy includes the rights you have under the New Zealand Consumer Guarantees Act (see below) and provides you with benefits in addition to those rights, because your satisfaction is very important to us.

If you buy a product and you have purchased the wrong size, you may contact us and return the product and we will happily send you the correct size.​  The customer however is responsible for the postage of returning the product and sending a new one out.

Refund Policy

If you are not completely satisfied with a product you have purchased from us, you can return that product to us within a reasonable timeframe in a re-saleable condition since purchased and we will happily replace, repair within a reasonable timeframe or refund the original purchase price of that product provided the product and packaging is in its original condition and is re-saleable.

If you buy a product and you have purchased the wrong size, you may contact us and return the product and we will happily send you the correct size.

For example, any product that has been personalized, e.g. an identification tag that has been engraved, will not be accepted as a return unless it is faulty.